A broken bill.
A kitchen table.
A decade of building.
SRS Web Solutions didn’t start with a pitch deck or a funding round. It started with a stack of duplicate hospital bills and a conversation between a husband and wife about whether something better was possible.
The moment everything changed
In 2014, Samad Syed walked out of a Minneapolis hospital after hernia surgery carrying a pile of duplicate bills he’d already paid. It wasn’t just frustrating. It felt wrong. The problem wasn’t medical. It was operational — the part patients and front-office teams live with every day.
He took that stack of bills home and told his wife he wanted to try something different. They spent months talking at the kitchen table — about risk, rent, faith, and whether this was wise. Friends nudged him forward. They didn’t have a grand plan or a pile of money. They had a pain point and a promise: make healthcare feel human by making it work.
Starting with one problem
They started small. One problem. Dental intake. Waiting rooms full of clipboards and anxious patients. mConsent was born from that frustration.
The first demos were awkward. The first customers were brave. But slowly, the lines got shorter, the data got cleaner, and offices started to breathe. Today, mConsent has served 5.5M+ patients and thousands of practices that verify insurance, schedule, communicate, and collect — without the chaos.
Then home care called
In 2018, caregivers told us about EVV, missing notes, pending authorizations — how the paperwork steals time from people. So we built Caretap.
Today, 12,000+ caregivers use Caretap, and the platform has processed nearly $1 billion in claims to date. We’ve grown with mental health, behavioral health, NEMT, and assisted living — because care happens far beyond a hospital.
We kept learning and building
We launched Patient Communication so no patient call is missed at 2 a.m. We launched mPayr so paying for care doesn’t feel like a second diagnosis.
None of this was smooth. There were late nights, broken builds, and “are we sure?” meetings. There were weeks when one “yes” kept us going. And there were moments — the first office that said “we can’t imagine life without this,” the caregiver who got paid on time — that reminded us why this matters.
12 years of compounding
Founded at the kitchen table
Samad Syed leaves the corporate world after 8 years. SRS Web Solutions is born in Minneapolis with a single focus: fix healthcare operations.
mConsent launches
First dental intake platform goes live. First customers are single-practice dental offices willing to try something new.
Expanding beyond dental
Word-of-mouth growth accelerates. mConsent expands beyond dental into optometry, sleep centers, and med spas.
Caretap launches
Home care agencies need EVV compliance. Caretap is born — EVV, scheduling, billing, and payroll on one platform.
COVID accelerates digital adoption
Practices scramble to go contactless. mConsent sees explosive demand. Caretap becomes essential for remote caregiver coordination.
3,000+ practices, global team
Team expands across Minneapolis, Plano, and Trivandrum. Caretap grows into behavioral health, ARMHS, NEMT, and adult day care.
Inc. 5000 recognition
Named one of America’s fastest-growing private companies. Samad joins the Forbes Council.
Inc. 5000 — again
Back-to-back Inc. 5000 recognition
A decade of impact
mConsent has served 5.5M+ patients to date. Caretap has processed nearly $1 billion in claims with 12,000+ caregivers on the platform. Team surpasses 100 people. Still bootstrapped. Still building.
Built on conviction, not venture capital
We’ve built SRS without venture capital or institutional investors. Every decision is driven by what’s right for our customers and our team — not a pressured growth curve.
Patients first, always
Every feature we ship is measured by one question: does this make care simpler for the patient and the person delivering it?
Earn it every day
No contracts. No lock-ins. Our customers stay because the product works and the support is real — not because they’re trapped.
Build for the long run
We’re not optimizing for a quick exit. We’re building a company that will serve healthcare for decades — with the same care we put into the first demo.
Want to know more?
See our leadership team or get in touch.
Important Disclosures
SRS Web Solutions, Inc. is a software vendor. We act as a Business Associate under HIPAA and execute a Business Associate Agreement (BAA) with covered-entity customers. Performance figures cited on this page reflect lifetime aggregate platform activity unless otherwise noted; individual customer results vary based on practice size, workflow, payer mix, and other factors. Product names, third-party software, and partner marks are the property of their respective owners.